NUTRITION CROSS FIT
Refund and Return Policy:
You have the right to cancel your order within 7 days if the item is damaged. You also have the right to regret the purchase and return the product, without having to inform the reason, within 7 days.
The deadline to request the cancellation of the order is 30 calendar days, in the case of damaged items, and 7 calendar days, in the case of regret, counting from the date on which you, or the third party appointed by you, took possession of the product delivered.
To access your right of withdrawal, you must inform us of your decision by means of an explicit statement.
You can send us the statement by email at karloredacao@gmail.com
We will refund you within 30 days of receiving the returned product. We will refund you using the same payment method you used to confirm your purchase. You will not have to pay additional fees to receive your refund.
Conditions for receiving the refund:
For products to be eligible for return, it is necessary that:
Items have been purchased within the last 30 days
The products are in their original packaging
The following products cannot be returned:
Products manufactured to your specifications or clearly customized.
Products that, due to their nature, are not eligible for return, such as goods that deteriorate quickly or that have passed their expiry date.
Products that have been unsealed after delivery and cannot be returned for health or hygiene reasons.
Products which, due to their nature, were, after delivery, inseparably mixed with other items.
We reserve the right, in our sole discretion, to refuse the return of any products that do not comply with the above conditions.
returning the products
You are responsible for the costs and risks involved in returning the goods to us. You must send the products to the following address:
karloredacao@gmail.com
We are not responsible for merchandise lost or damaged during the shipping process of returned products. Therefore, we recommend that you hire a traceable and assured delivery service. We are unable to issue a refund if we do not have access to the product invoice and proof that the returned items reached us.
Gifts:
If products were advertised as gifts at the time of purchase, and then shipped directly to you, you will receive credits for the value of the returned product. Once the returned merchandise is received by us, a certificate of credits will be sent to you.
If the products were not advertised as a gift at the time of purchase, or if the person who gave the gift to you did not send the product directly to you, we will issue a refund on behalf of the person who sent you the gift.
Contact us
If you have any questions about our Refunds and Returns Policy, please contact us at karloredacao@gmail.com